LuckyCrushCam
How to reach the LuckyCrushCam team: the one inbox, what to include so we can help fast, and what to expect after you write.
Start a one-on-one chat →Everything reaches us at [email protected] — questions about matching, coins, your account, a bug, a billing line you do not recognize, or feedback you just want a human to read. One address, real people on the other end. Writing from the email tied to your account (if you made one) saves us a round trip.
Tell us what you were doing, what you expected, and what happened instead. A screenshot beats a paragraph for anything visual. For payment questions, include the date and amount of the charge — never your full card number. For camera or microphone trouble, mention your device and browser; “it does not work” is hard to fix, “the camera light comes on but she cannot see me” usually is not.
You get an automatic confirmation so you know the message landed, then a reply from a person. Most questions are answered within a day or two; billing and safety reports jump the queue. If the answer takes longer, it is because we are actually checking something — account state, a payment record, a moderation history — not because the message fell behind a sofa.
If someone in a chat crossed a line, the in-chat report button is the fastest route — it attaches the match context we need and reaches moderation immediately, even mid-conversation. Email works too, especially for anything that happened off-platform or needs a longer explanation, but for live situations the button wins. The community guidelines explain what crosses the line.
The help center answers the questions we get most — camera permissions, what “free to start” includes, how coins work, what the next button does. Worth a sixty-second look; it might save you an email and us both a day. And if what you really want is a conversation rather than an answer, start a chat — that part needs no support ticket.